Refund policy

This is the default Shopify refund template, and it has two problems for you: it still shows the old email, and several parts don't match how your COD business actually works (return shipping labels, refunds to "original payment method," EU cooling-off period — none of that fits cash-on-delivery in Algeria). A reviewer reading a policy that describes a different business model than yours is a red flag. So I rewrote it to fit your real operation, with the correct email and address.

Here's the cleaned-up version, ready to paste:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the proof of purchase or order confirmation.

Since our orders are cash-on-delivery, you have the right to inspect your order at the moment of delivery. If the item is defective, damaged, or not as described, you may refuse it at delivery at no cost.

To start a return after delivery, contact us at benmennirabeh@gmail.com or by phone at 0556 98 47 58. Returns must be sent to: Coopérative Décembre, Bâtiment 7, 2e étage, Appartement 08, Alger. Items sent back without first contacting us will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, such as personal care goods and custom or personalized products. Please get in touch if you have questions about your specific item. We cannot accept returns on sale items.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted and received, place a new order for the item you want.

Refunds Since payment is made on delivery, refunds apply to cases where a paid order is returned and accepted. We will notify you once we've received and inspected your return and let you know if the refund is approved. If approved, the refund is processed within 10 business days through the method agreed with you. If more than 15 business days have passed since we approved your return, please contact us at benmennirabeh@gmail.com.